My name is Erica Huybers and I am the leader of the Customer Management Office. I grew up as a farmers’ daughter, I am married, have 3 wonderful sons and some pets. In my spare time I enjoy playing volleyball, hiking, going to a music festival every now and then (though not much chance lately), but also some puzzling. I worked through the years in different departments, such laboratory administration, management assistant and back office sales. In 2016 I changed to my current position. I am very lucky to work with very nice colleagues from several departments, like Planning, Product Management and Order Fulfillment for already quite some time now. Perhaps you would assume it, but it never gets boring. Often something exceptional happens, which keeps me alert. Besides the daily activities you may think of projects like implementing ERP systems (a new one is coming up in the next months) and aligning and improving ways of working. It gives me energy to, together with other people, work on solutions and best practices and it goes without saying that it makes me happy, if everything falls into place. But most important for me is having a happy and good working team. I am very proud of Henriëtte, Kevin, Tiziana and Linda, who – together with the sales managers – assist our customers all over the world with any question/issue that may pop up.